BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.
In order to connect yourself to a technician, using BeAnywhere, you’ll need to run a small program. This quick guide will show you how to download and run this program – the “Support Applet”.
Through our solution, a technician will be able to:
* Depending on the plan subscribed by the technician
To download the BeAnywhere Support Express Applet you can follow two different methods:
a) Insert a code (the technician will provide you the code and the lead to the site where you should use it);
b) follow a direct link, also provided by the technician.
a) Inserting a PIN Code or a Calling Card Code:
b) Using a direct link:
1 – If you’re using a Windows OS, you can run the downloaded file directly from your browser; if you have saved the file in your computer, look for the folder where it has been saved and double click over the file.
2 - If a security box just like the one on the upper image pops-up, click “Run”. You can also uncheck the box “Always ask before opening this file”.
3 - A new window will appear. If you want to give the remote technician full administration privileges to your computer (a lot of the remote support tasks will require this), click on “Run as Administrator” (you will need a username and password with administration rights on your computer).If you are unsure or do not want to do that at the moment, just ignore this. The technician will later have the possibility to request administration rights.
4 - Depending on the configuration made by the support provider, a form asking for more information may be presented to you (or not). This information is not mandatory and the form will close itself after a predefined time-limit, if no data is inserted. However, it is recommendable to add the most details possible, in order to help the efficient handling of your support request.
5 - As soon as you hit the “Request” button, the technician will receive your request.
6 - When the request is accepted by the remote party and the connection is established, a chat window will appear, allowing the text communication with the technician. The chat window will also present the technician’s name, his photo (if available) and the support request number (left side of the window).Please do not close this window or the remote session will be terminated. You can, however, minimize it.
7 - When visible, the icons placed at the bottom of the Applet will allow you to deactivate some features (e.g. Remote Desktop, File Transfer, Video recording). The shortcut “Esc+F1” will immediately deactivate all features. This veto possibility over those features is predetermined by the technician.
8 - You can end the session anytime by closing the applet (clicking on the right upper “X” symbol).
9 - When the session ends, you can close the applet and delete it.